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Privacy policy

Last updated:

Draft

1. Who we are

Medicore (“Medicore”, “we”, “us”) provides online clinic management software for independent doctors, private practices and clinics in El Salvador. This policy explains how we handle the personal data of people who visit medicoresv.health (the “site”) and of people who request a demo.

For any privacy question, email us at hello@medicoresv.health.

2. What this policy covers

This policy only applies to the informational site and the demo form. It does not cover patient information that clinics record inside the Medicore application (app.medicoresv.health). That information belongs to each clinic, which is responsible for it; Medicore processes it only on the clinic’s behalf and under the service agreement we sign with it.

3. What data we collect

Data you give us

When you fill in the demo form you share:

  • Your name.
  • The name of your clinic or practice.
  • Your email address.
  • Your WhatsApp number (optional).
  • The plan you’re interested in (optional).
  • Anything you want to tell us about your clinic (optional).

Please do not include patient data or health information in the form.

Data collected automatically

  • Technical logs: for security, our hosting provider stores data such as your IP address, browser type, the page visited and the date and time of the visit.
  • Cookies: we don’t use analytics, advertising or third-party cookies. See Cookies for details.

4. How we use your data

  • To contact you to schedule and run the demo you requested and answer your questions.
  • To send you, if you ask for it, information about Medicore plans and pricing.
  • To protect the site against abuse, spam and attacks.
  • To comply with our legal obligations.

We do not sell your data or use it for third-party advertising.

We process your data because you voluntarily give it to us so we can contact you (consent and steps prior to a possible contract), and based on our legitimate interest in keeping the site secure. You can withdraw your consent at any time by emailing us.

6. Who we share it with

Only with providers that help us run the site, under agreements that require them to protect your data and use it solely to provide their service to us:

Provider Purpose Location
Vercel Inc. Hosting of the site and the form United States
Resend (Plus Five Five, Inc.) Delivering the email with your request United States
Cloudflare, Inc. (if enabled) Anti-spam verification (Turnstile) United States

We may also share data if a competent authority requires it under the law.

7. Transfers outside El Salvador

Some providers process data in other countries, mainly the United States. In those cases we choose providers with recognized security measures and data protection agreements.

8. How long we keep it

We keep demo request data for up to 12 months after our last contact, unless you become a customer (in which case the service agreement applies) or you ask us to delete it sooner. Technical logs are kept for the periods set by the hosting provider, usually a few days or weeks.

9. How we protect it

We use encrypted connections (HTTPS), limit access to the team members who need it, and apply technical measures against unauthorized access. No system is 100% secure, but we continuously review and improve our measures.

10. Your rights

At any time you can ask us for:

  • Access: to know what data we hold about you.
  • Rectification: to correct inaccurate or incomplete data.
  • Erasure: to delete your data.
  • Objection: to stop using it for a specific purpose.
  • Withdrawal of consent, without affecting what was done before.

Email us at hello@medicoresv.health. We will reply within 10 business days. These rights are exercised in accordance with the Constitution of the Republic of El Salvador and the applicable Salvadoran rules on personal data protection and consumer protection.

11. Cookies

A cookie is a small file a site stores in your browser.

We currently do not use analytics, advertising or third-party cookies. The site only uses what is strictly necessary to work.

If we enable Cloudflare Turnstile anti-spam verification, Cloudflare may use strictly necessary technical data to tell people from bots.

If we add non-essential cookies in the future, we will ask for your permission before turning them on and update this policy.

You can delete cookies at any time from your browser settings.

12. Minors

The site is aimed at healthcare professionals and facilities. We do not knowingly collect data from anyone under 18.

13. Changes to this policy

We may update this policy. We will publish the new version on this page with its update date and, if the change is significant, we will display a visible notice on the site.

14. Contact

Medicore · El Salvador · hello@medicoresv.health